West Rock 

WestRock WestRock is a leading provider of paper and packaging solutions, specializing in corrugated containers, consumer packaging, and innovative supply chain solutions. With a commitment to sustainability and customer success, WestRock serves diverse industries, including e-commerce, food and beverage, and healthcare.

Challenge

WestRock faced operational hurdles that were compromising the efficiency and reliability of their supply chain. Key issues included:

  • Rejected trailers due to inadequate equipment.
  • Insufficient straps to secure freight properly.
  • Frequent freight damage caused by goods falling over during transit.

These challenges led to increased costs, delays, and strained customer relationships, highlighting the need for a robust logistics solution.

Solution

The Apex Solutions Team collaborated closely with WestRock to implement a tailored strategy that addressed these specific challenges. Key elements of the solution included:

  • Deploying new, specialized equipment to meet the unique needs of paper and packaging freight.
  • Introducing paper-spec’d trailers equipped with 2-foot logistics posts to prevent freight from shifting and sustaining damage.
  • Ensuring all trailers were equipped with the necessary straps to secure loads effectively.

This proactive approach ensured that WestRock’s freight was transported safely and efficiently, minimizing damage and rejections.

Results 

The partnership between Apex and WestRock delivered measurable improvements, including:

  • Enhanced operational efficiency, reducing delays and improving reliability.
  • Quicker turnaround times, allowing WestRock to better meet customer demands.
  • Strengthened partnerships and improved customer satisfaction by eliminating recurring freight issues.

Through this collaboration, Apex demonstrated the importance of customized logistics solutions in overcoming operational challenges and supporting long-term growth for its partners.